Here at Newstead’s we are committed to protecting and respecting your privacy. This Policy will explain why we collect personal information about people and why we use it.
With your permission we collect basic personal information, this information includes the likes of your name, address, telephone number and email address.
This information is collected by wither Andrew (Managing Director) or Hannah (Office manager) and is stored safely on our database computerised database. (Get booked up)
Our Computer database is on a password protected computer and the program itself has additional password protection. We also keep a backup on an external hard drive which is password protected. Occasionally we need to print certain documents that may include your details these documents along with the computer and hard drive are all stored in a locked and secured office.
We collect this information by telephone and email when we receive inquires from customers or third parties.
We use information to organise appointments and provide you with any transactional information in regards to those appointments. If you opt in then we will occasionally send you relevant marketing materials such as special offers and reminder letter.
If you wish to know what information we hold on you we will provide this free of charge within one calendar month. We can easily change or delete any or all of your information on your request free of charge.
Any marketing material that we do send has clear information on how to unsubscribe and we can action unsubscribe requests on immediate request free of charge.
The customer’s information will NEVER be shared with any third parties.
Our appointed data protection officer will be Andrew Newstead. He will ensure all responsibilities for overseeing data protection strategies are compliant with GDPR requirements.
If you at any point would like to opt out of our services, there is an option to do so. Simply send an email to info@newsteadscleaningservices .co.uk and we can remove your data from our system with no hassle.